If you no longer need your purchase, we will accept a return of a unused product within 14 days. Once we receive the returned item(s), we can then give a full product refund. You have 14 days from the date you tell us to return the goods to us. Please make sure you inform us you are making a return: Contact Form
Returned items must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend a trackable mail service.
We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.
Please enclose a copy of your packing list or your details in the returning package.
Please allow 7 working days for your return to be processed. Refunds can take a few working days to show on your card or account.
Discounted items are not eligible for a return.
We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.
Our Returns Address:
Osprey House, Featherby Way
Purdeys Ind. Est.
Email: [email protected]
Tel: 03333 440078