At Props4Shows Ltd we are committed to protecting all and any information we may hold about you. It is our policy to respect your privacy regarding any information we may collect while operating our website and business. We will never sell your personal information.
The data collected from you is used for the processing of current or future orders, quotations and to notify you of important information such as:
- Delivery Information
- Additional (Required) Product Information/Instructions
- Information that relates to your original interest (if you have opted in)
A record of your transactions are also held in the form of a secure token to allow us to issue refunds upon returns and fulfil warranty requests.
Please note that your data is captured and securely stored during the checkout, even if the checkout was not completed. The story if this incomplete information ensures we can assist you with any problems you may be having with the checkout process.
Visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in particular website-related activities. Such as placing an order.
Information we collect
Visitors to props4shows.co.uk who choose to interact with our website in ways that require us to gather personally-identifying information. The amount and type of information that we gather depend on the nature of the interaction. For example, we ask visitors who sign up at props4shows.co.uk to provide a username and email address. Those who engage in transactions online are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. Financial information is transmitted via the secure portal and is not stored. In each case, we collect such information only insofar as is necessary or appropriate to fulfil the purpose of the visitor's interaction with us.
The full list of personally-identifying information that is collated by our website props4shows.co.uk is as follows:
- Your Name
- Your Address
- Your Contact Telephone Numbers
- Your Email Address
- Any Alternate Contact or Delivery Information You Provide
- Your Subscription Preferences
- Your Order History
- Your Transaction History
We implement a variety of security measure to keep your personal data safe. All payment information collected on props4shows.co.uk is transmitted via Secure Socket Layer (or SSL) technology and then encrypted into our PCI DSS compliant payment gateway providers system. At no time during the process is un-encrypted data visible to third parties. Transactions terminate with your card provider.
The law states there must be a lawful basis for the collection and use of such data. The legal basis upon which we act are
Contract – Whereby it is necessary to obtain this information to fulfil a contract of sale with yourselves.
Legitimate Interest – Where we as a business have a legitimate or commercial reason to use your data, however, this must not go unfairly against what is best for you.
Our legitimate interests may include:
- Keeping you informed of our latest relevant products & services.
- Using your data to evaluate your experience with us and to gain feedback on the services and products provided.
- To determine the success of particular marketing campaigns, we may carry out.
- To evaluate how users interact with our website.
You have the right to access, correct, block and delete the data we hold about you at any time if you feel there is no need for us to keep it. You can do so by contacting us on +44 (0)3333 440078, emailing us at [email protected] or by post: Props4shows Ltd, Osprey House Featherby Way, Rochford, SS4 1LD, UK
If there is a legal reason that your personal information must be kept, we will notify you.
Children's Online Privacy
We do not solicit or knowingly collect information from children. Any information you provide should not be that of anyone under the age of 18 & all accounts held with us must be in the name of an appropriate adult over the age of 18.
Whom We Share Your Data With
To complete some tasks, it is necessary to share limited amounts of your data with other trusted companies we partner with, these include:
- Courier Companies and the Postal Service – To correspond with you about your parcel(s) delivery status and information.
- Payment Gateways – For the verification of card details and fraud protection.
- Other Suppliers or Manufacturers – If your selected product or service is to be shipped or supplied directly from them rather than ourselves. Alternatively, whereby they are dealing with a fault or service you require.
- Where Legally required – For the prevention of fraud or as requested by any legal authority.
We may use your personal information to provide you with relevant information or offers that we feel may be of interest. The personal information we use for this will be the information you have provided or from other parties we may work with.
We will only send you this information if you have “opted” to receive it or as a commercial business we have a “legitimate interest” for using your data, which should not outweigh the interest of your own.
You have the right to choose if and how we market you and can change your preferences at any time by contacting us, or by making changes from your online account (please allow 48 hours for your preferences to be updated). Please note that changing your marketing preferences will not affect correspondence about current orders, invoices or review requests, which are deemed part of our service, not marketing.
How Long Do We Keep Your Data?
We will keep your data on file for as long as you are a customer of Props4Shows Ltd unless you ask us to remove it. This is so we can
1) Respond to any questions or complaints about your transactions with us.
2) Maintain records that apply to us.
Note: We will not further process data held on your account, for the purpose of marketing, after 2 years of inactive use.
Using our Website
By using our website and submitting the data mentioned, you agree for it to be stored and processed in this way and is as necessary to complete your transaction or enquiry.
Amazon PII Breach Initiative
In the event of a server/database hack - Use rules and alerts to watch for a hack attempt - block unauthorised and unknown IP access attempts in the event of a suspected breach. Allow access from authorised and know IP addresses only. Development investigates the system logs to identify any remedial action and system redesigns to mitigate future hack attempts.
The security incidence plan is reviewed every quarter (every three months) and after any significant software or hardware infrastructure changes. Policies can be made available to Amazon where deemed necessary.
All event and analysis reports are securely held, and a chain of custody is maintained - these reports are available to Amazon upon request.
In the event of unauthorised customer data access - block the access attempt and blacklist IP(s). Immediately change and secure credentials and two-factor auth. Which for further attempts and ensure logs are analysed by development.
In the event of the leak of PII - Isolate the server from the internet and other servers in its internal network. Review access logs with development. Scan and clean up the server with multiple antivirus software; reset to previous breach state if deemed necessary. Once complete, reintroduce the server to its local intranet and then the internet.
In the event of a breach, a case will be made with Amazon Support within 12 hours of the breach and a copy emailed directly to [email protected] within 12 hours of the breach. We will not contact regulatory bodies or customers about the breach on behalf of Amazon, unless Amazon explicitly instructs us to do so in writing. If our data is required for legal proceedings, we will inform Amazon within 12 hours of this request.
Osprey House, Featherby Way
+44 (0)3333 440078